Silvergate, the U.S.-based provider of financial infrastructure solutions to the digital asset industry, has enhanced its its operations to provide 24/7 customer support. The enhanced support model enables customers to conduct certain activities outside traditional banking hours with assistance from the customer service team for general service inquiries and requests. Support will also be available across access channels including online banking and the Silvergate Exchange Network (SEN), its real-time payments platform.
Silvergate recently expanded payment processing windows to allow more time to conduct wire transfer payments and FX activities, including pricing and executing FX trades. These complement the SEN, which enables customers to securely transfer U.S. dollars and euros 24/7, completing >USD2trn in payments since its 2017 inception.